Pick-up Report is a hotel revenue and reservations report that shows how many reservations have been received for a selected period and how the booking pace is developing.
It is used to monitor reservation activity, track changes in occupancy and compare current booking performance with previous periods or the same period in previous years.
In hotel revenue management, the Pick-up Report helps you understand:
How many new reservations have been received.
How many reservations have been cancelled.
How the number of booked rooms has changed over a selected period.
How revenue and occupancy are developing.
Whether booking pace is increasing or slowing down.
In short: The Pick-up Report helps hoteliers monitor booking trends and make better-informed decisions about pricing, availability and sales strategy.
Pick-up report in Hotel Sync
In Hotel Sync, the Pick-up module can be activated through the Marketplace.
When activated, it can be found under all reports section
Understanding the Report Sections
Report has five views:
Dashboard
Daily
Monthly
Segments
Booking trend
1. Dashboard overview
The Dashboard provides a summary of the property's booking performance for the selected period. It allows you to compare reservation data between two different snapshots and monitor changes in room revenue, booked nights, number of guests, and ADR.
Date Selection and Comparison:
As of – Select the date for the current data snapshot.
Compare with – Select the date you want to compare the current snapshot with.
Click Generate button to generate the report based on the selected dates.
Note: The report displays data for the current month and the following five months.
The four summary indicators show the changes recorded between the two selected snapshots:
Pickup Revenue – The additional room revenue generated through new bookings, taking cancellations and other changes into account.
Pickup Nights – The net increase in the number of booked room nights.
Pickup Guests – The net increase in the number of guests.
Pickup ADR – The average daily rate for the additional room nights (Pickup Revenue divided by Pickup Nights).
The Totals Comparison section provides a side-by-side overview of the main performance indicators for both selected dates.
It includes:
Snapshot – The date on which the booking data was recorded.
Revenue – Total room revenue recorded for the selected period.
Nights – Total number of booked room nights.
Guests – Total number of guests included in the reservations.
ADR – Average Daily Rate, calculated by dividing total room revenue by the number of booked room nights.
By comparing these figures, you can easily identify how the property's booking performance has changed between the two snapshots.
2. Daily overview
The Daily section provides a day-by-day overview of booking activity, allowing you to monitor changes in reservations, room nights, and revenue between two selected snapshots.
This report helps you understand how booking activity develops on a daily basis, identify changes in demand, monitor revenue growth, and evaluate which sales channels and reservation types contribute most to your property's performance.
Before generating the report, you can customize the displayed data using the following filters:
As of – Select the date of the current data snapshot.
Compare with – Select the previous snapshot you want to compare it with.
Channels – Filter the report by one or more sales channels to analyze booking activity from specific sources.
Reservation Type – Filter the results according to reservation types.
Click Generate button to apply the selected filters and generate the report.
The Daily Pickup chart provides a visual representation of daily changes in booking activity over the selected period.
It displays two key indicators:
Pickup Nights – The net change in the number of booked room nights for each date.
Pickup Revenue – The net change in room revenue generated by reservations for each date.
The chart allows you to identify which dates have experienced the highest booking activity and revenue growth, as well as monitor days with no changes.
The Daily Breakdown section provides a detailed overview of daily pickup figures in a tabular format.
The table includes the following information:
Date – The date to which the pickup data refers.
Nights – The net change in the number of booked room nights.
Revenue – The net change in room revenue in the reservation.
Pickup ADR – The average daily rate calculated for the additional room nights.
Guests – The net change in the number of guests.
Additional options:
Hide dates with no change – Enable this option to exclude dates with no pickup activity from the table, making the report easier to read.
Export to CSV – Download the displayed report data in CSV format for further analysis.
3. Monthly overview
The Monthly Pickup allows you to monitor how many room nights have been booked and how much revenue has been generated for each month, as well as compare the current booking status with a previous date.
Before generating the report, you can adjust the following filters:
As of - Select the date up to which you want to review the reservation data. The report will display the booking status as of the selected date.
Compare with - Select a previous date to compare the booking status and identify changes in reservations and revenue between the two selected dates.
Channels - Select one or more sales channels to filter the report and analyze pickup performance for specific booking channels.
Reservation Type - Select one or more reservation types to narrow down the results and review pickup performance for specific reservation categories.
Once you have selected the desired filters, click Generate to display the report.
The Monthly Pickup chart provides a visual overview of reservation and revenue changes for the selected period.
It displays two key indicators:
Pickup Nights – The number of additional room nights booked during the selected comparison period.
Pickup Revenue – The additional room revenue generated from those bookings.
The chart uses two different visual elements:
Blue bars represent the number of pickup room nights.
The orange line represents pickup room revenue.
Monthly Breakdown includes the following information:
Month – The month for which the pickup data is displayed.
Nights – The number of additional room nights booked.
Revenue – The additional room revenue generated by those bookings.
Pickup ADR – The average daily rate of the additional room nights booked during the selected comparison period.
Export to CSV - You can export the Monthly Breakdown data by clicking the Export to CSV button. This allows you to download the report and perform further analysis outside Hotel Sync.
Monthly Pickup helps you understand how your booking performance evolves over time. By comparing two different dates, you can identify how many new room nights have been booked, how much additional revenue has been generated, and how your average daily rate has changed.
It is a useful tool for monitoring booking pace, evaluating sales channel performance, and supporting revenue management decisions.
4. The Segments overview
This overview provides a detailed overview of reservation performance, divided by sales channels and reservation types. It allows you to analyze how different booking sources and reservation categories contribute to the property's total room nights and revenue.
By comparing booking data from two different dates, you can monitor changes in reservation activity, identify which channels generate the most additional bookings, and evaluate revenue performance across different segments.
Before generating the report, you can select the following dates:
As of - Select the date up to which you want to review the reservation data. The report displays the booking status as of the selected date.
Compare with - Select an earlier date to compare the reservation status with the data available on that date.
Once you have selected the dates, click Generate to display the results.
The Channels section provides a breakdown of reservation performance by sales channel. Each sales channel is displayed separately, allowing you to compare its contribution to the property's overall booking performance.
The table includes the following information:
Channel – The name of the sales channel through which reservations were received (e.g. Private Reservation, Booking Engine).
Nights – The total number of room nights booked through the selected channel.
Revenue – The total revenue generated by reservations received through that channel.
Pickup ADR – The average daily rate of the additional room nights booked during the selected comparison period.
The Reservation Type section provides the same performance indicators, but groups reservations according to their assigned reservation type.
This allows you to analyze how different reservation categories contribute to the property's booking volume and revenue.
The table includes:
Reservation Type – The name of the reservation type assigned to the reservation.
Nights – The total number of room nights booked under that reservation type.
Revenue – The total room revenue generated by reservations assigned to that type.
Pickup ADR – The average daily rate of the additional room nights booked for that reservation type.
Understanding the Comparison Values:
For both tables, the report displays three values for each performance indicator:
Current value – The value recorded as of the selected reporting date.
Previous value – The value recorded as of the comparison date, displayed in brackets.
Difference – The change between the two values, displayed next to them.
Positive changes are highlighted in green, negative changes are highlighted in red, while unchanged values are displayed in grey.
This makes it easy to identify which channels and reservation types have generated additional room nights and revenue during the selected period.
You can export the report by clicking the Export to CSV button
The exported file allows you to review, store, and further analyze the segment performance data outside Hotel Sync.
5. Booking Trend overview
The Booking Trend overview provides a visual overview of reservation activity and revenue performance over time. It allows you to monitor how the number of booked room nights and generated revenue evolve on a daily basis.
The report displays data for the current month and the following five months, helping you track booking patterns, identify increases or decreases in reservation activity, and monitor revenue trends.
The Booking Trend chart presents two key performance indicators:
Nights – Displays the number of booked room nights for each date.
Revenue – Displays the total revenue generated by the corresponding bookings, expressed in euros.
The chart uses two different visual elements:
Blue bars represent the number of booked room nights.
Orange line represents the revenue generated.
Daily Booking Changes
Above each blue bar, you can also see the change in the number of booked room nights compared to the previous reporting day.
These changes are displayed using different indicators:
Green values (+) indicate an increase in the number of booked room nights.
Red values (-) indicate a decrease in the number of booked room nights.
Grey values (0) indicate that there has been no change.
This makes it easy to identify daily booking fluctuations and understand how reservation activity develops over time.
How to Use the Booking Trend Report
The Booking Trend report is particularly useful for monitoring booking pace and identifying changes in demand.
By regularly reviewing the chart, you can:
Monitor daily changes in booking activity.
Identify periods with increased or decreased reservation demand.
Track revenue growth over time.
Evaluate whether booking activity is developing as expected.
Support pricing and revenue management decisions based on booking trends.
The visual presentation of room nights and revenue makes it easier to identify booking patterns and assess the property's overall sales performance.