This step by step guide will walk you through the process of setting up your property in Hotel Sync, helping you configure all the essential settings for a smooth and efficient start.

Please note: Although you can perform this configuration through your mobile phone, for greater convenience we suggest you perform this process from a computer.

If you wish to add a new property and already have a Hotel Sync account, log in to your account and select: "Add a new property"

If this is your first time logging into your account, the platform will take you to the following section to get started:
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Note: If your address does not appear on Google Maps, select "Custom entry" and fill in the details: address, city, latitude, longitude, Postal code (optional) and Country.

4. Number of units: Enter the number of units your property has

Note: If your property has one (1) apartment, house or villa that is rented out as a whole, the number of accommodations is one (1). Do not enter the number of bedrooms for the room type, as this information is recorded later when creating the room types or in Settings > Rooms.

Note: If you will be using a Booking.com listing to upload photos of your room types, click "Booking.com" to begin setting up your room types there and go to the "Insert Accommodation Images > Booking Images" section of the guide, where you will find step-by-step instructions for inserting Booking images and completing the setup.

1. Unit Type Name: Enter the name of the room that will be visible to your guests. Examples: Apt. 302, Duplex Apartment with large terrace, Room with double bed, Bed in shared room, etc.

2. Unit type: Room (private), apartment (entire), cabin (Bungalow or Glamping), villa (house, villa or entire estate), bed (shared in a room), house (entire), event (day trips).

3. Short name: Use a short name of a maximum of 6 letters and numbers to easily identify these accommodations in your calendar and other platform reports.

4. Number of units: Number of units or hotel rooms with the same configuration. Enter the number you wish to use to identify each unit or room on the calendar (Example: 101, 102, 202, 310, etc.).

Note: If you are setting up an entire accommodation (Apartment, House, Villa, etc.) you must place one (1) keeping in mind that it is your only booking unit for that property.

5. Standard price: Standard price for room type with that configuration.

Later, in Settings > Rooms or Pricing plans, you can define different rate plans, restriction plans, prices per person and other qualities for each room type.

See the guide here.
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​6. Guests number: Maximum guest capacity for that room type.

7. Area (m2): Indicates the square meters of the room type

8. Number of bathrooms: Select the number of bathrooms offered by this room type. It doesn't matter if the bathrooms are shared, as is the case in hostels and guesthouses.

Important note: Do not group room types with different addresses under the same property. To do this, you must create a new property.
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​Insert images of the room type.
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​Airbnb Images: Once you have completed the basic details of your room type, press the images button to expand the field to insert the Airbnb link that will bring up to 32 photos of your accommodation.

The Airbnb URL should only contain the information up to and including the question mark ("?"), for example: https://www.airbnb.com.co/rooms/1001733 .

Press "Import from Airbnb" to upload the images; this process may take a few minutes.

Note: Once you have uploaded the photos of your accommodation from Airbnb, go to the bottom of the window and press "Save unit" to save the information.
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Note: If the room type photos are saved on your computer, click Browse to open the desktop window and select the photos your guests will see.

Booking.com Images : If your property is listed on Booking.com, click on the word "Booking.com" to open the link field. Enter the link in the selected field and click "Import from Booking.com." This will load the information for each room type; the process may take a few moments. Once the information is fully loaded, click the pencil icon to edit the basic details of the room type if necessary.

If your basic accommodation details are complete and correct, press "Save Unit" to save your accommodation information.

If you wish to add more room types to the property, click again on "Insert room type" until all room types or hotel rooms are completed.

If you need to duplicate, edit, or delete any of the created accommodations, you must click on the available options to make your adjustments.
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Finally, once you are sure that the information has been entered, click "Complete setup" to save it. If your property has a large number of room types, we suggest adding some from this section and the rest from the All settings  > Rooms.
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Go to All settings > general > property > apply changes to the necessary fields and save when finished. We'll explain the function of each field in the properties subcategory of the general module.
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Property name: If you wish, you can make changes to the name you entered for your property in the first step.

Property shortname: Enter a name, code, or identifier of up to 10 characters. This is optional.

TIN: Tax Identification Number of the property or legal representative of the commercial establishment.

Registration number: If needed

City and address: You can change the city and address you entered during property pre-registration (the first step in property creation). This will not change the linked latitude and longitude coordinates. If you need to change the latitude and longitude coordinates, you can do so in: Settings > Booking Engine.

Country: This corresponds to the country with which the registration was made when entering the address.

Financial information of the property owner (optional fields to complete).

Bank Account: Enter the bank account number

Bank Account 2: Enter second bank account if needed, or enter the full name of the bank account owner (Same as it appears in the bank).

In VAT system: Select this box if your business activity is subject to VAT (please check with your country's tax authorities).

SWIFT: This is the unique code used to identify each bank worldwide. The SWIFT code and bank account details are all that's needed to make a financial transfer. (See the end of this guide for the most common SWIFT codes).

Currency: Select the currency you will use to set rates on the platform. More information can be found here.

Company Name: Enter the company name; this will appear on the invoice and other system reports.

Property email: This can be the email of the property owner, host, or person in charge of the property.

Date format: Select your preferred date format for invoices and various reports.

Property type: You can change the property type registered in the first step if you wish by clicking on the drop-down list.

Logo: Enter your property or business logo. The logo will appear on your booking engine, invoices, and other communications. We recommend a vector logo or a transparent PNG, this format will provide visual harmony to the booking engine your guests will visit.

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If this is the first property you have created, you must configure the Main user data.

If you wish to update or modify your email address or phone number, you will receive a verification code.

REMEMBER! You must include your country code when entering your phone number.

Select your preferred default language, and confirm the email address and phone number where you would like to receive a verification code each time you log in. More about languages see here.

Finally, select the options you would like to enable: