The multi-channel inbox module (Omni-channel inbox) is used so that you can exchange messages directly through our software with guests via Booking, Expedia or Airbnb, or direct through our Guest app.
Currently, we support guest communication from the following online sales channels:
Booking.com
Expedia
AirBnB
Also, you can communicate with your guests directly through the guest app (Guest app module is obligatory).
In development are the next channels:
WhatsApp Messages
Booking Engine Direct Reservations
Where you can see those messages received from the guests?
You can see them listed under letter icon (Inbox) on the left side
Or you can find each of them in connected reservations under Inbox tab
Note: If you use both the omni-channel inbox module and the guest app module, you can track communication with guests within a single view (sll) or alternatively, you can select the "Direct" tab or the "Online Sales Channels" tab to filter which correspondence is displayed.
If you have advanced dashboard activated, you can see if there is some direct message from the guests through Guest app, under Take action/Guest app.
Also, you will receive push notifications on your mobile phone, as well into your browser, if you have push notifications activated.